Refund policy and returns
Cushions, Tea Towels & Jesmonite items
You can return your cushions if you change your mind or there is a fault.
You should return the product within 14 days of receipt of your shipment.
- They must be in original condition
- Unwashed and unused
Wallpaper, Lampshades & Deckchairs
As these are made-to-order, you can only return these products if there is a fault. You cannot return them if you change your mind.
You should return the product within 14 days of receipt of your shipment.
Are there any charges for return?
- your original purchase shipping charges are non-refundable
- You are responsible for the charges of the return shipping. If there is a fault, shipping charges will be refunded. You must return the products using a 'signed for service' to obtain proof of posting.
How do I return?
- Enter your order number (eg. GB01002-ZRS) and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the postage guidelines once the return request is approved
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.