Refund policy and returns
Workshops
Payment, refund and cancellation rights
Our workshop tickets are limited in number and for a specific date and time only. You should therefore check your diary carefully before booking. Due to the preparation involved and limited number of tickets available, we will not be able to refund your ticket should you change your mind after booking.
Should you be unable to attend the workshop for whatever reason, we do permit you to transfer your ticket to another individual. Should you wish to do so you are not permitted to profit from the ticket transfer. Please email us with the name and email address of the new attendee.
Zena & Rose reserve all rights to postpone or cancel the workshop for any reason due to illness, extreme weather, COVID-19, or any other reason, whether foreseeable or unforeseeable, and in such circumstances Zena & Rose shall provide the Participant with as much notice, including a revised date if available, as possible. As a result, the Participant should ensure that all of their travel arrangements can be flexible, insured and can be moved to an alternative date if required. Zena & Rose shall not be responsible for sums associated with travel costs for any reason. The maximum liability that Zena & Rose shall have under this Agreement is the total sum received by any paying Participant.
Where a workshop is rescheduled, the Participant will be reserved a place for the revised date. In circumstances where the Participant is unable to attend the revised date the Company will, at its complete discretion, permit attendance at another in-person event. In no circumstances will a monetary refund be offered by the Zena & Rose
Products
Cushions, Tea Towels & Jesmonite items
You can return your cushions if you change your mind or there is a fault.
You should return the product within 14 days of receipt of your shipment.
- They must be in original condition
- Unwashed and unused
Wallpaper, Lampshades & Deckchairs
As these are made-to-order, you can only return these products if there is a fault. You cannot return them if you change your mind.
You should return the product within 14 days of receipt of your shipment.
Are there any charges for return?
- your original purchase shipping charges are non-refundable
- You are responsible for the charges of the return shipping. If there is a fault, shipping charges will be refunded. You must return the products using a 'signed for service' to obtain proof of posting.
How do I return?
- Enter your order number (eg. GB01002-ZRS) and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the postage guidelines once the return request is approved
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.