FAQs

PRODUCTS

Where are the cushion covers and tea towels made?

The covers are made in the UK because we believe in reducing carbon footprints and supporting home grown small businesses. 

All our cushion cover fabrics come from a cotton supply chain which is monitored by SEDEX and OEKO-TEX certification. This means the environmental impact of processes and the conditions of workers are checked to make sure they are fair and legal. 

For more on manufacturing, please see our Sustainability and Ethics Statement.

Where are the Jesmonite products made?

These are all made in our studios in London and Wiltshire by hand.

What is in the cushion inner pads?

The pads are 100% responsibly sourced duck feather from Europe, which complies with the IDFL Down Standard. This ensures proper treatment of birds and no live plucking. 

The pads also confirm to Standard 100 OEKO-TEX which means they don't contain chemicals harmful to humans.

Are the Jesmonite candlesticks tested for fire safety?

Yes all the materials have been tested according to British Standards and have technical data sheets.

Do you send out samples?

We do not have any samples at the moment. But you can return your goods if they are not the right colour, by re-using the envelope or box they came in.

When will an item be back in stock? Can I pre-order?

We will try to indicate on the product page when it is likely to be back in. This will enable you to make a pre-order if you wish. Products are then sent out in the date order in which they were purchased.

Do you sell your products anywhere else?

We only sell online through this website at the moment and at local fairs. If we are going to be at an event we will announce it via our events page or social media.  

Can I send products as gifts?

Yes, just choose a different delivery address, however, we don’t provide any special gift wrapping beyond white tissue paper.

Do you have sales or discounts?

Buyers who sign up to receive our newsletter are eligible for discount offers or advance notification of sales.

DELIVERY & RETURNS

Can I amend or cancel a cushion, tea towel, or Jesmonite order?

Yes, but only if the goods have not been sent. You will receive a confirmation email when the goods have been sent. Up until this point, you can contact us with any amendments.

Can I amend or cancel a lampshade, wallpaper, deckchair order?

No. These items are made to order and cannot be cancelled because manufacturing starts immediately.

Can I return an item?

Yes, under certain circumstances and if it was purchased from this website. See our Refund Policy for more information on how to do it and how long it takes.

Any purchases from other retailers must be carried out through their returns process.

Can your packaging be recycled?

All out packaging can be recycled. The paper envelopes and cardboard boxes can be used again for returns. We avoid single-use plastic.

What can I do if I didn’t receive my item? 

Items normally take 3 to 5 days. If it has been a week since your order was confirmed as sent, get in touch with us and we will try to find out what has happened. 

Can I track my order package?

We use tracked services so you will receive your tracking number by email. 

 

PAYMENTS

What payment methods do you take?

We accept all credit and debit cards.

COVID

Do you have any Covid 19 procedures?

All products are held in sealed storage before being sent out.